Right of withdrawal
Right of withdrawal
At KYRA we manufacture our clothes with love and respect for society and the environment. We find it important that you are 100% satisfied with your purchase. Should the unfortunate situation arise where you are not pleased with your purchase, you will then have the right to return the product, with proof of purchase (dispatch note). This service is applicable until fourteen days after the order delivery receipt date. The shipping of the product that you wish to return is however at your own cost when you live outside the Netherlands. We will process your return application, provided the item is returned in its original condition (not worn or used, with the original labels still attached and free of perfume and smoke scent). If this is the case, we shall refund your payment including the associated shipping costs (only when returning the entire order) within fourteen days.
Return application form
Items can be returned by completing the return application form. The return application form and the dispatch note will be sent together with your delivery. To be of better service to you, we have extended our return application form. We will use this information to alter our collection to your needs.
From the Netherlands?
For returns from the Netherlands: Hand in your package (including return form and packing slip) free of charge at a PostNL point, our address is: Antwoordnummer 6043, 1380 VC Weesp.
You can find a PostNL point near you via the locatiewijzer on the PostNL website. After handing in your package you will receive a track & trace number, with which you can track your return package via the PostNL website. As soon as we have received and processed your return package, you will receive a confirmation by e-mail.
Do you live outside the Netherlands?
For return applications outside the Netherlands please send your item (with the original labels and price tags still attached), together with this form and the original dispatch note, via (fully prepaid) post to the following address:
p/a Endpro BV
1382 GT Weesp
We advise you to choose a safe and recorded delivery service when returning the article. Please note that without the dispatch note it is impossible for us to identify your shipment.
Please note that KYRA will not be liable for any loss or damage to any returned items in transit and as such, we suggest that you insure your package.
The returns are processed and checked weekly, after which the refund is made. If you have paid for a purchase via iDeal, you will receive the refund within a week via our Mollie return payment system.